frequently asked questions

We have compiled this list of FAQ (Frequently asked questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us anytime.

Cashier FAQ
Deposits and Withdrawals, Table limits and Security.

• How do I make a deposit to my account?
• How long does it take to process my deposit?
• How do I withdraw my winnings?
• What is the "pending withdrawals" screen?
• I have made a withdrawal but have changed my mind. How do I cancel a withdrawal request?
• How can I follow up financial transaction operations?
• How much can I deposit to my Indio Casino balance?
• Is it safe to use my credit card at Indio Casino?

Neteller FAQ

• What is NETeller?
• How do I deposit, withdraw and transfer funds?
• How do I become Certified?
• How do I verify my bank account?
• Why was my withdrawal declined?
• Why was my credit card declined?
• How do I change the personal information in my NETeller account?
• Why is my transfer to a merchant still pending?

Games FAQ
Game features, rules and fairness

• What kind of games does Indio Casino offer?
• How can I be sure that the games are fair?
• How is the outcome of the games generated?
• What is a Multiplayer or Private group table?
• How do I chat with other players?
• What are COMP points and how do I accumulate them?
• While playing Blackjack in multiplayer, the dealer continued to play finishing the game before I placed my bet; what caused this?
• What happens if I am suddenly disconnected from the Internet while I play?
• After placing a bet I suddenly change my mind. How do I remove the bet?
• Where can I find complete detailed instructions on the various games?
• How old do I have to be to play for real money?
• I am not sure what the previous game result was. What do I do?

Technical FAQ
Software Download and Installation.

• What do I have to do in order to play at Indio Casino?
• How long does the download process take?
• What's the name of the downloaded setup program?
• Do I have to download every time I want to play?
• After downloading the software, what do I do next?
• What are the minimum system requirements?
• Can I use Indio Casino with a Mac computer?
• How do I use Indio Casino with AOL?
• What should I do if I receive a message "Account not found. Please verify your account information and try again."?
• What should I do if I can't find the Indio Casino icon on my desktop